Valley Telephone Cooperative, Inc. Network Technician-COE in Raymondville, Texas
Raymondville, TX, USA
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Ensure that all problems are prioritize and logged utilizing the trouble ticket procedure. Handle end-user service/trouble reports and resolve as many problems as possible. First-level problem determination by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.Other duties may be assigned.
Perform problem tracking and initiate escalation procedures as required.
Follow the notification procedures to notify customers when problems occur.
Perform regular network surveillance.
Keep NOC staff informed of perceived trends in calls being received.
Inform customers of global problems or scheduled down times according to established notification guidelines.
Perform additional tasks when activity is low, such as configuration and inventory data entry, generating management and technical reports and generating summaries of active problems.
Will be required to perform "stand'by" duty and be "on-call" as part of rotation.
Stay up to date related to regulatory rules for voice services
Maintains compliance to all relevant OSHA, safety or departmental specific standards as directed by supervisor.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Texas Driver's Licenses and insurable driving record.
Must pass drug test.
OTHER SKILLS AND ABILITIES
Knowledge of voice and data communications, telecommunications and Internet working technologies.
Understands networking protocols (TCP/IP) for deployment in data networks such as the Internet, VoIP and IPTV.
Good understanding of TCP/IP--addressing, routing protocols, and transport protocols (UDP and TCP).
Proficient in the use of Microsoft Windows Operating Systems and workable in UNIX/LINUX as well as data backup systems.
Knowledge of Telecomm Switching, SONET, Softswitch, Ethernet, T-Carrier, xDSL, FTTH and Digital Line Carrier is a plus.
Quick and eager learner.
Able to react quickly to major/critical problems.
Possess good communication and interpersonal skills, believing in providing the highest quality of service.
Sensitive to customers needs.