Samsung Electronics America Senior Quality Assurance Engineer (328746) in Richardson, Texas

Senior Quality Assurance Engineer (328746)

Regular Full-Time

Samsung Electronics America ,Richardson Texas

Apr 16, 2018

General Description

The Senior Quality Assurance Engineer will be hands-on and act as an information resource about assigned areas of responsibility to other Quality Assurance staff and possess leadership capabilities for multiple complex projects and SW releases. He or she will create, implement, maintain and recommend changes to test cases, test procedures and instructions, and produce evaluation processes. He or She will work with Developer and Project Managers in defining and designing performance test tools and infrastructures and building performance and IOT test infrastructure. Manage low-level engineers to ensure thorough test coverage and test performance before product launch date.

  • Designing and implementing test strategies, test plans, functional and performance test cases, policies, infrastructures for ensuring high quality hardware and software for Samsung wireless mobile devices. Also, take the lead in test execution efforts with engineers in various locations.

  • Create, implement, maintain and recommend changes to test cases, test procedures and instructions, and product evaluation processes. Promote standard test methodologies for use throughout the company.

  • Specifies test equipment required for product verification or qualification testing.

  • Provide training of Qualification test personnel as required to ensure thorough test coverage.

  • Assist in the testing and evaluation of new mobile features to ensure that said products contain no unidentified problems when released to manufacturing.

  • Working with Developers and Project Managers in defining and designing performance test tools and infrastructures designing and building performance and IOT test infrastructure.

  • Manage low-level engineers to ensure thorough test coverage and test performance before product launch date.

  • Responsible for planning, processing and performing all jobs in an efficient manner with no assistance from the supervisor.

  • Works closely with MPEL (Mobile Product Engineering Lab) PL team in the US and S/W Engineering and Development Group in HQ.

  • Responding promptly to reports submitted by other QA engineers and professionally report SW/HW detected issues to upper management.

  • Review, edit, and update internal test cases, test reports, and test tools.

  • Expected to conduct internal issue analysis with limited support from upper management to increase Samsung mobile device’s quality and stability in a rapidly progressing mobile industry.

  • Analyze and manage issues detected by QA engineers to professionally present issue reports to upper management and other departments.

  • Analyze and understand test specifications and correctly translate them to set up test designs and cases for QA engineers.

  • Responsible for developing new test cases and proofing various test cases as needed to assure production of a quality product.

  • Tests new features to ensure that features and performance are correct, and that test results are accurate; assists lower-level engineers with test assignments.

  • Search, summarize and keep the team abreast of strategic information from all sources

  • Capable of writing proposals and professional reports and make presentations to colleagues and upper management.

  • Strong and effective interpersonal communication skills and the ability to interact professionally and positively with a diverse group of clients and staff.

  • Responsible for communicating with R&D and manufacturer technical support staff regarding test needs and performance. Also, provide assistance to R&D and support personnel as needed to determine internal/market issues.

  • Provide general administrative support to the organization

  • Provide feedback to analysis/training staff about performance considerations /usability issues concerning software specifications and implementation.

  • Research and recommend test tools to upper management. Also, provide recommendations to increase engineer productivity and s/w test management.

Necessary Skills / Attributes

  • Minimum 4 years of system/software QA/software development experience. (Telecom experience preferred)

  • GSM, CDMA, WCDMA, LTE experience

  • In-depth knowledge of wireless technologies such as GSM and CDMA is required.

  • Experience testing in mobile products.

  • Demonstrated experience in functional and performance testing.

  • Proven experience in QA life cycle, from test plan, test execution, to reporting bugs

  • Knowledge of software development models and their impact to testing

  • Hands-on experience of wireless standards/protocols preferably GSM/CDMA/WCDMA/LTE and Radio interface and/or exposure to RF network engineering

  • Develops and maintains excellent proactive, working relationships with all appropriate levels within and outside the company.

  • Plans, organizes and prioritizes multiple engineering support assignments and projects in small testing teams as directed by the manager of the group and/or other departmental leaders.

  • Reads, interprets and acts on proper understanding of technical documents, engineering test materials and contracts or related documents based on corporate legal and customer applications, engineering standards and philosophy.

  • Demonstrates competency in communication skills using both oral and written methods for internal and external personnel at all management and staff organizational levels for both persuasion in product manufacturing decision activities and/or the communication of technical information. Must be able to communicate in writing, through email and reports, or orally complex technical matters to an audience that may include less technically oriented listeners.

  • Manage and lead QA engineers individually or small testing groups of QA engineers in order to achieve personal and team goals and complete assignments within established time frames.

  • Assign tasks and objective and functional direction with implied knowledge of task alternatives and report the result with professionalism through oral and written communication methods.

  • Korean speaking/reading is strongly preferred (English/Korean bilingual)

Physical/Mental Demands and Working Conditions:

  • Work is generally performed in an office desk or lab environment.

  • Requires considerable movement and transportation of equipment or samples with a high security mentality

  • Performs work under time schedules which are normally periodic or cyclical and include: time sensitive job stress, fatigue, intellectual challenge, constant technical data feedback, language barriers, and product management stress.

  • Highly ethical personality preferred to handle unpublished samples and equipment. (Requires not to disclose all information and knowledge to public)

  • Operate a computer keyboard and view a display terminal for more than 40% of work time, including prolonged periods of time.

  • Perform reliability tests by operating small model devices for more than 50% of work time.

  • Frequently works additional hours beyond normal schedule.

  • Require business trips for short terms and long terms; short terms from 1 day to 2 weeks and long terms up to more than a month.

Company Information

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s "Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands.

Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest.

At Samsung we work hard every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2015.

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.