Verizon Software Systems Engineer in Richardson, Texas

What you’ll be doing...

As a Software Systems Engineer you will work on Verizon’s Contact Center Custom reporting and data delivery infrastructure. You will be responsible for maintaining custom data delivery solutions for external Verizon customers which include reports/data feeds and data capture/transformation routines. You will be insuring that the platforms services meet or exceed the needs of our customers. Activities will include performing software upgrades, monitoring the operation of the platform, troubleshooting, resolving issues and insuring the platform maintains a low security risk ranking.

As part of your responsibilities, you will share supporting the reporting infrastructure on a weekly rotating 24x7 on-call schedule in coordination with the other members of the team.

In this role you will also be responsible for supporting a development lab infrastructure for the professional services team. You will be performing activities including: server setup, operating system installation, application software installations, security configurations, backups as well as resolving operational issues.

What we’re looking for...

You’ll need to have

  • Associate degree or two or more years of work experience.

  • Three or more years of relevant work experience.

  • Experience with Oracle and Microsoft SQL Server database objects and their uses including tables, views, sequences, synonyms, table-spaces, db links, partitioning and scheduled jobs.

  • Data Warehousing/ETL concepts and functions experience.

  • Experience with Linux operating system including the use of general OS commands, shell script development, and CRON configuration.

  • Experience with TCP/IP architectures including packet routing concepts, firewalls, DMZ networks, and DNS services.

Even better if you have:

  • A degree.

  • The ability to problem solve and the ability to work independently on multiple short to medium term projects.

  • Knowledge of the following skills:

  • Understand the installation, operation and configuration of Apache and IIS web servers.

  • A Microsoft Systems Engineer certification.

  • Understand and be able to administer a 30 server VMWARE environment.

  • Understand and be able to administer a Veritas NetBackup 8.0 environment.

  • The ability to work on several projects simultaneously.

  • Well rounded technical communication skills with the ability to explain complex technical subjects to non-technical individuals.

  • Ability to troubleshoot issues with the ability to define problem areas quickly and concisely.

  • Be comfortable working in a data center environment (cabling, raised floors, racks, etc.).

  • Understand general Genesys Telecommunication Labs system components and their function.

  • Understand Genesys reporting components, configurations and operations including ETL, Stat Server, Info Mart and Information Concentrator.

  • Understand the installation, operation and configuration of Apache Tomcat.

  • Understand the installation, operation and configuration of ERoom.

  • Understand the installation, operation and configuration of version control systems (CVS, Visual Source Safe, VisualSVN Server).

  • Understand the installation, operation and configuration of Cognos 11.X series reporting tool.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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